Shipping, Complaints, Cancellations and Return/Refund Policy

Shipping

1. Domestic Shipping
a. We deliver orders from within Pakistan using reputable courier companies such as TCS, Leopards, and Pakistan Post. We also deliver domestically using our own riders.
b. We will deliver your order to the address you provide when placing the order on our website within 3-7 business days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising from events outside our reasonable control.

2. International Shipping
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL, FedEx, and UPS.
b. We will deliver your order to the address you provide when placing the order on our website within 10-20 business days, however this might take longer due to circumstances outside our control, and we shall not be held liable for any such delays.
c. You may be required to pay customs duties or other taxes upon receipt of goods shipped from Pakistan.

Complaints

For any complaints or queries regarding our website, products, or services, you can contact us at:

We shall make our best efforts to respond to your complaints or queries within 3 business days of receipt.

In case of a complaint about a defective or incorrect product, you must provide proper and complete evidence of receiving an incorrect or defective product, such as receipts, pictures, and videos.

Cancellations

You may cancel any order within 24 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained.

Returns, Exchanges and Refunds

  1. We operate a no return, exchange, and no refund policy, except where the goods you receive are different from what you ordered or are defective/damaged.
  2. All goods being returned need to be sent by courier to:
    1st Floor of Apna Bank, Opposite Nadra Office, Gilgit, Pakistan.
  3. We only accept returns of goods within 7 days of placing an order through our website.
  4. Goods returned must be in a condition that they can be sold again.
  5. We will credit any refund for goods returned and found in saleable condition within 7 business days of receipt.
  6. Instead of a refund, we may provide store credit so you can exchange goods to purchase other items of equal value from our website.
  7. You are responsible for paying your own shipping costs for returning goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.